Refund Policy
Refund Policy
Last updated: May 10, 2026
At DockBay, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. 7-Day Return Window
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Requests made after this period will unfortunately not be eligible for a return or refund.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
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It must be in the same condition that you received it.
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It must be unworn, unused, and with all original tags attached.
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It must be in its original packaging.
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You must have the receipt or proof of purchase.
3. How to Start a Return
To start a return, you can contact us at dockbay.pk@gmail.com or call us at 03040776654. If your return is accepted, we will send you instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
6. Contact Information
For any questions regarding returns, please reach out to us:
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Email: dockbay.pk@gmail.com
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Phone: 03040776654
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Address: ,
Shahruknealam Colony Street#1 House#69 E-Block Multan