Privacy Policy

This Privacy Policy describes how DockBay (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dockbay.pk.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

• Contact Information: Name, shipping address, billing address, email address, and phone number (03040776654).

• Order Information: Items purchased, payment method, and transaction details.

2. How We Use Your Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products and offers.

3. Returns and Refunds

Our policy regarding your data also extends to our return process.

7-Day Return Policy: We offer a 7-day return window. You have 7 days after receiving your item to request a return. Information collected during the return process (such as photos of damaged goods or bank details for refunds) is used strictly to process your request.

4. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store.

5. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to port it to a new service, or to ask that your personal information be corrected, updated, or erased.

6. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at dockbay.pk@gmail.com or by mail using the details provided below:

DockBay, 

 Shahruknealam Colony Street#1 House#69 E-Block Multan